



Trustindex verifies that the original source of the review is Google. The purpose of this review isn't to confirm that our holiday was a 5 star experience (which it was, by the way) but it's a review to say that RB Collection's involvement in planning, booking and safety netting our holiday experiences has been truly 5 stars. Are people bothered if my wife and I had a great holiday - I suspect no...... Are people interested in the company that was instrumental in creating 5 star holidays - I suspect yes ......and so it's RB Collection's skills and involvement that get this 5 star rating. As a family we have booked our own holidays almost exclusively by ourselves for 35 years - until a year ago when we used RB Collection's services for the first time to book a holiday to the Ice Hotel in Sweden. We chose to book through them because we had no experience or knowledge of the Ice Hotel and their exclusive Ice Hotel Website was great. Their involvement made all the difference - in particular their personal commitment to making things work and since the first contact, they have been getting to know our travel "needs, wants and likes" more by each contact. Our next holiday was a Silversea Cruise - one that we could easily have booked ourselves, but RB's influence allowed us to save a significant (4 figure!) sum. Reason alone to recommend! Our third and most recent booking with RB was a safari which could not have been a better holiday experience. The reasons for this are as follows: 1. Up until raising the possibility, I knew nothing about safaris i.e. where to go / at what time of year / for how long etc. Within 72 hours of a discussion of a suggestion by me for a Tanzania trip (based on a google AI search), I was infinitely far better informed and after weighing up possibilities, we opted for a Kenyan trip to Amboselli and the Masai Mara. What a brilliant decision! 2. Whilst the travel options were perfect for our particular needs, RB's involvement to seamlessly arrange the multiple transfers on our journey came to the fore. This was particularly evident on coming back from Zanzibar (beach unwind) to Nairobi International, which would have presented a significant challenge had we opted for self booking, due to the (multiple) security & immigration stages. (Yes, of course - we would have negotiated the stages - we're grown ups - we can look after ourselves, but oh my. the loss of wasted heartbeats would have been significant!) Turns out that what was arranged for us was faster than "fast track" and I certainly became aware of lots of people looking enviously towards us and our safari representative as we whizzed by! 3. Photography is an important aspect of our holidays. Good photographic subjects / scenes are our means of ensuring that we're seeing good stuff, which - IMHO - is a main focus of a holiday. Our safari guides had been well briefed about my photography wishes and from the get-go, they discussed what we were looking for from our holiday and so every day we had a mutually planned itinerary for the wildlife that never disappointed. Our guides had been particularly selected from the briefing given by RB pre-travel to the safari people. In a nutshell, RB have changed our attitude to holidays and their associated experiences. In our time with them, we have undertaken holidays that we have never done before and we are now definitely thinking differently about what to do in the future. Add to this, the reassurance and safety net that travel agency booking confers and I think that RB Collection definitely deserves a 5 star review. By the way - we live distant to their location - all of our dealings have been by telephone and email so don't think you need to be locals to use their services.