Oliver Broad
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Comment: Still plenty to be excited about

Oliver

Originally published in Travel Weekly, 14th April 2021

There are still many questions to answer, but the industry is on track for recovery and should focus on the positives, says RB Collection Joint Managing Director Oliver Broad

I woke last Friday at 5.30am to my own traffic light system following the Global Travel Taskforce report, published overnight ready for a frantic Friday!

First, I saw green – amazing! The report is out early – how exciting. Then amber – hang on, erm… how will this work? Finally came red – ‘I’m a Travel Agent, Get me Out of Here!’

Too early in the morning to fully focus, too late and too much confusion to get back to sleep for an hour. All I could think of was how they will publish the green list with about two weeks’ notice before they expect holidays to start. Then came the concern over having enough hours in the day and hands on deck to deal with all of this mess.

Not wanting to get too stressed out, I thought practically for a moment. Now we have a system, a framework we can all work to and understand. Action is being taken, holidays WILL start – clients CAN get away.

A new colour came to mind. ‘Natural Optimism’ according to the Pantone colour chart, is a lovely shade of light blue. Pantone states: “Anyone can see Natural Optimism over the next few months, just by simply going outside and enjoying the sights of nature.” As red started to creep back into my mind, ‘Natural Optimism’ started to turn purple.

Picture: Natural Optimism, Pantone.

While there are still many answers to come and details to be ironed out, we are such a resilient, talented and resourceful industry that I’m confident we can do this. Our industry can finally restart, and clients can enjoy summer holidays at last.

We also work in one of the most exciting industries in the world. Despite being the most affected by the pandemic according to the ONS, there is still plenty to be excited about that can help lift our spirits, focus our mind, relieve stress and boost our confidence.

Here are a few things that I’m excited about for this summer. Maybe these will help you think about the more positive things or inspire you to create your own list.

 

  • Newness – think of all those delayed hotel openings coming up! I’ve got my eye on a few favourites and I’m looking forward to the day I can see them in person. Not to mention new innovations by airlines, destinations, tour companies and restauranteurs. We have lots of new and exciting opportunities which will keep things fresh in our minds and help our clients have the trip of a lifetime! Read our other blogs on What’s New for 2021, New flights from Birmingham.

 

  • Breaking bread – I cannot wait to get together with friends at a restaurant and share the perfect bottle of wine, catch up and enjoy some great food. It’s time for someone else to cook for a change!  Why not throw in a perfect view of the Mediterranean to admire between courses.

 

  • Rediscovering the Balearics – I returned to Ibiza last September and this summer, with at least two new luxury hotels, it’s going to be an exciting year for the White Isle. Majorca is however top of the list as I long for a stroll around orange tree-lined cobbled lanes and scenic drives hunting out what’s new.

 

Picture: Port Soller, Mallorca

 

  • Learning new skills – many of us have been forced to learn new skills during the pandemic. Frustrating at the time but now look what extra strings we have to our bow. Home schooling doesn’t have to just be for the little ones.

 

  • Admiring the view – I’m one of those flying geeks that loves to stare down at the snow-capped mountains from above. Even better will be to ski down them, so that’s something to look forward to next winter.

 

  • Visiting Israel – it’s always been on my must-see list, now it’s nearer the top as surely, we’ll get an air corridor to reflect their amazing vaccination roll out progress!

Picture: Israel

 

  • Sailing British waters – who would have thought the biggest cruise brands would be offering so many opportunities to explore our own back yard? I might leave this one to my fellow MD Nathan as I’m not so great on the water but I’m excited by all the fuss.

 

  • Going Dancing! Wow how I miss this. As I write, Barcelona has just held a successful trial of a 5,000 capacity concert with pre-event testing and lots of people finally dancing! It’s going to be endorphin overload when we hit that floor.

 

  • Finally celebrating – I’m sure you know someone in your life that put a special event on hold in the last year. Let’s just say I was 39 [again] last November so 2021 is THE big one. There must be many more who are excited to celebrate with friends and create some special memories.

 

  • Lastly… taking a long, deep breath – I’m probably most excited for the opportunity to take a deep, clear relaxing breath knowing it’s going to be ok. You may not be there yet, but I hope you can be excited for the future, when the time is right for you of course.

 

 

 

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Great cruise, boat, taxi, hotel, meal (and more!) arrangements in Athens and Corfu. Oliver has this amazing ability to know what we would enjoy, which is why I've already booked my next trip with RB! To the Carribbean we go in November!! 🥳 Thanks Oliver and the entire team at RB!
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Pandora Bahrami profile picture
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Wonderful way to book a wonderful holiday. Such a personalised & attentive approach to helping us find the perfect family holiday! Couldn’t recommend more!!!
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They found us the perfect hotel for our London stay. Exactly the right balance of perfect location, incredible breakfast and they really listened to what we wanted. I even had access to one of London best gyms included in the stay!
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Janet Goodwin profile picture
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RB Collections are a wonderful family run firm who welcome you into the family from the first holiday you book with them. My special thanks go to Clare who always ensures my booking runs smoothly and takes the stress out of the process of decisions by ‘knowing’ and implementing my preferences using information she has ascertained from previous bookings. I don’t have to remember…..Clare does it for me.
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Mike Boyden profile picture
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Just returned home from a wonderful holiday in Madeira arranged by Sam from RB Collection. Every detail from flights, hotel, transfers, recommended restaurants and "must to do's" was excellent and all documents arrived by post in good time for checking before departing on our holiday. Due to the weather, our journey was delayed by two days. However after contacting RB on the emergency number in the holiday package, all was sorted by the team - an upgraded hotel room at the same hotel, flight, transfers, taking away all the stress from ourselves and allowing us to enjoy our extra two days. One cannot put a price on a phone call and text messages when something unfortunate happens and you feel vulnerable. On our return, the excellent service has continued by Sam and colleagues who are now dealing with the necessary correspondence with the airline company. My husband and I and children at home who were concerned when we were stranded, cannot thank the team at RB enough for their support and professionalism and we are looking forward to many more holidays using the company. Tom & Janet
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David Page profile picture
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We came to RB Collection with an idea of some of the places we wanted to visit in Rajasthan, India - and they made it all happen, expertly and efficiently. Oliver and Clare were a pleasure to deal with, sorting every aspect and adding their own ideas to really enhance this wonderful trip. They checked in while we were away to make sure everything was going well (which it was) and I knew they'd be on hand if we needed anything. Thank you!
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Colin Scott profile picture
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The purpose of this review isn't to confirm that our holiday was a 5 star experience (which it was, by the way) but it's a review to say that RB Collection's involvement in planning, booking and safety netting our holiday experiences has been truly 5 stars. Are people bothered if my wife and I had a great holiday - I suspect no...... Are people interested in the company that was instrumental in creating 5 star holidays - I suspect yes ......and so it's RB Collection's skills and involvement that get this 5 star rating. As a family we have booked our own holidays almost exclusively by ourselves for 35 years - until a year ago when we used RB Collection's services for the first time to book a holiday to the Ice Hotel in Sweden. We chose to book through them because we had no experience or knowledge of the Ice Hotel and their exclusive Ice Hotel Website was great. Their involvement made all the difference - in particular their personal commitment to making things work and since the first contact, they have been getting to know our travel "needs, wants and likes" more by each contact. Our next holiday was a Silversea Cruise - one that we could easily have booked ourselves, but RB's influence allowed us to save a significant (4 figure!) sum. Reason alone to recommend! Our third and most recent booking with RB was a safari which could not have been a better holiday experience. The reasons for this are as follows: 1. Up until raising the possibility, I knew nothing about safaris i.e. where to go / at what time of year / for how long etc. Within 72 hours of a discussion of a suggestion by me for a Tanzania trip (based on a google AI search), I was infinitely far better informed and after weighing up possibilities, we opted for a Kenyan trip to Amboselli and the Masai Mara. What a brilliant decision! 2. Whilst the travel options were perfect for our particular needs, RB's involvement to seamlessly arrange the multiple transfers on our journey came to the fore. This was particularly evident on coming back from Zanzibar (beach unwind) to Nairobi International, which would have presented a significant challenge had we opted for self booking, due to the (multiple) security & immigration stages. (Yes, of course - we would have negotiated the stages - we're grown ups - we can look after ourselves, but oh my. the loss of wasted heartbeats would have been significant!) Turns out that what was arranged for us was faster than "fast track" and I certainly became aware of lots of people looking enviously towards us and our safari representative as we whizzed by! 3. Photography is an important aspect of our holidays. Good photographic subjects / scenes are our means of ensuring that we're seeing good stuff, which - IMHO - is a main focus of a holiday. Our safari guides had been well briefed about my photography wishes and from the get-go, they discussed what we were looking for from our holiday and so every day we had a mutually planned itinerary for the wildlife that never disappointed. Our guides had been particularly selected from the briefing given by RB pre-travel to the safari people. In a nutshell, RB have changed our attitude to holidays and their associated experiences. In our time with them, we have undertaken holidays that we have never done before and we are now definitely thinking differently about what to do in the future. Add to this, the reassurance and safety net that travel agency booking confers and I think that RB Collection definitely deserves a 5 star review. By the way - we live distant to their location - all of our dealings have been by telephone and email so don't think you need to be locals to use their services.
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Linda Taylor profile picture
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