Your Travel Stories

We love hearing from our clients about their holidays, here are some of our favourite tales…

Name:  Mr & Mrs Crook

Age:  41

Destination:  Majorca

Length:  7

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Video Testimonial: “Why do you book your holidays with RB?”

‘Thats an easy one…over time you build trust with people and these guys really know what they’re on about.  Everytime I go into their offices they are passionate about the holidays they book and they also understand us…”

Click on the image above left to watch the whole video testimonal

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Name:  Miss Crowley

Destination:  Cyprus

Length:  7

Elizabeth Crowley

We contacted Nathan at RB Collection to assist in finding a holiday last minute due to a cancellation of a previously booked holiday for a family emergency. From the minute we rang him, we received an excellent service. We were offered various holidays at reasonable prices including everything we asked for if not more. On the same day, all of our documents were ready for collection from the offices. Nathan assisted with everything down to arranging car parking at the airport. I couldn’t have asked for a better service.

Name:  Mr & Mrs Lane

Destination:  Antarctica

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Video Testimonial: “What makes the RB Team so special?”

“Since we first went there they’ve proved very helpful.  Our first holiday we booked through them was a cruise to Antarctica and calling in at Machu Picchu to see the Inca Ruins back in 2011.  We saw Nathan, we didn’t know him, we didn’t know anybody.  He was so helpful, he arranged everything.  Since then we’ve booked a number of cruises with them and they have been really exceptional how they’ve helped us, suggested things, it’s just attention to detail…above all they provide fabulous customer service.”

Click on the image above left to watch the whole video testimonal

Name:  Miss Whyte

Age:  27

Destination:  Las Vegas & Los Angeles

Length:  10

Miss White, Las Vegas & Los Angeles

Brilliant service and amazing staff that deal with everything to make your trip special.

Thank you again! It was a fantastic holiday for a friends wedding staying in brilliant hotels.

Name:  The Ford Family

Destination:  Whistler, Canada

Length:  10 days

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…It was brilliant.  Lovely place, lovely people and we all enjoyed the hotel, the skiing and the food.  Shame the snow conditions were not the best, but up on the mountain we had some good runs.  We also had three days of snow, which improved conditions.

The kids loved eating steak at the Keg, and the food at the Brew House.  I enjoyed a couple of lovely walks around Whistler and even came across a black bear!  The ladies swam in the outdoor pool whilst it was snowing on them.

Name:  Susan Breakwell

Destination:  Kenya & Zanzibar

Hello Nathan,

Just to say, what a great holiday we had!  

With regard to the travel arrangements, everything went very smoothly; flights, transfers, accommodations were all excellent.  (Well, food on Kenya Airways was mediocre but the flight was very comfortable.)  Our stay at Kicheche Bush Camp was amazing,  Darren and Emma were excellent hosts and how they organised such fabulous menus on site was staggering. We were lucky enough to see the wildebeest  crossing in all its gory glory (crocodiles), lots of lions including some playful cubs, cheetah, leopards, elephant, wow!! I think the only thing we didn’t see was a rhinoceros!  

On to Zanzibar; Ras Nungwi resort was iydllic!  Turquoise sea, white sand and lots of sunshine.  We enjoyed a very relaxing week, squeezing in a little snorkelling on the reef and a therapeutic massage at the spa. Staff were very friendly and attentive to our needs and again the food was very good.

We were very impressed with RB collection service and wouldn’t hesitate to use again or recommend(as we already have.)

Kind regards,
Susan, Jill, Neil and Rob

Zain Qazi profile picture
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Great cruise, boat, taxi, hotel, meal (and more!) arrangements in Athens and Corfu. Oliver has this amazing ability to know what we would enjoy, which is why I've already booked my next trip with RB! To the Carribbean we go in November!! 🥳 Thanks Oliver and the entire team at RB!
Zain Qazi
Hilary Carroll profile picture
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‘As usual, Sam at RB Collection arranged our recent Iceland/Scotland cruise with attention to every possible detail. He remembered what had worked for us previously and used that knowledge to enhance our experience. No question was too much trouble for either Sam or his colleague Clare. We would not consider anyone else for our holiday arrangements; RB Collection are truly superb!’
Hilary Carroll
Pandora Bahrami profile picture
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Wonderful way to book a wonderful holiday. Such a personalised & attentive approach to helping us find the perfect family holiday! Couldn’t recommend more!!!
Pandora Bahrami
Katie May Medley profile picture
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They found us the perfect hotel for our London stay. Exactly the right balance of perfect location, incredible breakfast and they really listened to what we wanted. I even had access to one of London best gyms included in the stay!
Katie May Medley
Janet Goodwin profile picture
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RB Collections are a wonderful family run firm who welcome you into the family from the first holiday you book with them. My special thanks go to Clare who always ensures my booking runs smoothly and takes the stress out of the process of decisions by ‘knowing’ and implementing my preferences using information she has ascertained from previous bookings. I don’t have to remember…..Clare does it for me.
Janet Goodwin
Mike Boyden profile picture
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Having just returned from a fantastic long weekend at Disneyland Paris, we had to leave a review for Sam and the team at RB Collection. They removed all the stress from organising the trip and ensured everything was in place for a truly memorable trip for all the family. We can’t thank them enough and we will certainly be back for future holidays. Our experience has been 10/10 👍🏻
Mike Boyden
Tom&Janet Marks profile picture
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Just returned home from a wonderful holiday in Madeira arranged by Sam from RB Collection. Every detail from flights, hotel, transfers, recommended restaurants and "must to do's" was excellent and all documents arrived by post in good time for checking before departing on our holiday. Due to the weather, our journey was delayed by two days. However after contacting RB on the emergency number in the holiday package, all was sorted by the team - an upgraded hotel room at the same hotel, flight, transfers, taking away all the stress from ourselves and allowing us to enjoy our extra two days. One cannot put a price on a phone call and text messages when something unfortunate happens and you feel vulnerable. On our return, the excellent service has continued by Sam and colleagues who are now dealing with the necessary correspondence with the airline company. My husband and I and children at home who were concerned when we were stranded, cannot thank the team at RB enough for their support and professionalism and we are looking forward to many more holidays using the company. Tom & Janet
Tom&Janet Marks
David Page profile picture
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We came to RB Collection with an idea of some of the places we wanted to visit in Rajasthan, India - and they made it all happen, expertly and efficiently. Oliver and Clare were a pleasure to deal with, sorting every aspect and adding their own ideas to really enhance this wonderful trip. They checked in while we were away to make sure everything was going well (which it was) and I knew they'd be on hand if we needed anything. Thank you!
David Page
Colin Scott profile picture
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The purpose of this review isn't to confirm that our holiday was a 5 star experience (which it was, by the way) but it's a review to say that RB Collection's involvement in planning, booking and safety netting our holiday experiences has been truly 5 stars. Are people bothered if my wife and I had a great holiday - I suspect no...... Are people interested in the company that was instrumental in creating 5 star holidays - I suspect yes ......and so it's RB Collection's skills and involvement that get this 5 star rating. As a family we have booked our own holidays almost exclusively by ourselves for 35 years - until a year ago when we used RB Collection's services for the first time to book a holiday to the Ice Hotel in Sweden. We chose to book through them because we had no experience or knowledge of the Ice Hotel and their exclusive Ice Hotel Website was great. Their involvement made all the difference - in particular their personal commitment to making things work and since the first contact, they have been getting to know our travel "needs, wants and likes" more by each contact. Our next holiday was a Silversea Cruise - one that we could easily have booked ourselves, but RB's influence allowed us to save a significant (4 figure!) sum. Reason alone to recommend! Our third and most recent booking with RB was a safari which could not have been a better holiday experience. The reasons for this are as follows: 1. Up until raising the possibility, I knew nothing about safaris i.e. where to go / at what time of year / for how long etc. Within 72 hours of a discussion of a suggestion by me for a Tanzania trip (based on a google AI search), I was infinitely far better informed and after weighing up possibilities, we opted for a Kenyan trip to Amboselli and the Masai Mara. What a brilliant decision! 2. Whilst the travel options were perfect for our particular needs, RB's involvement to seamlessly arrange the multiple transfers on our journey came to the fore. This was particularly evident on coming back from Zanzibar (beach unwind) to Nairobi International, which would have presented a significant challenge had we opted for self booking, due to the (multiple) security & immigration stages. (Yes, of course - we would have negotiated the stages - we're grown ups - we can look after ourselves, but oh my. the loss of wasted heartbeats would have been significant!) Turns out that what was arranged for us was faster than "fast track" and I certainly became aware of lots of people looking enviously towards us and our safari representative as we whizzed by! 3. Photography is an important aspect of our holidays. Good photographic subjects / scenes are our means of ensuring that we're seeing good stuff, which - IMHO - is a main focus of a holiday. Our safari guides had been well briefed about my photography wishes and from the get-go, they discussed what we were looking for from our holiday and so every day we had a mutually planned itinerary for the wildlife that never disappointed. Our guides had been particularly selected from the briefing given by RB pre-travel to the safari people. In a nutshell, RB have changed our attitude to holidays and their associated experiences. In our time with them, we have undertaken holidays that we have never done before and we are now definitely thinking differently about what to do in the future. Add to this, the reassurance and safety net that travel agency booking confers and I think that RB Collection definitely deserves a 5 star review. By the way - we live distant to their location - all of our dealings have been by telephone and email so don't think you need to be locals to use their services.
Colin Scott
Linda Taylor profile picture
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A big shout out for RB Collection ….they have done it again !!!! Made our World touring a pleasure AGAIN ….having done the cruising in various parts of the world …the Canada trip…..the India & Nepal trip…& just recently the Hongkong Australia New Zealand trip…it’s like being transported on a Dreamliner !every attention to detail from getting to the airport arriving at the destinations & being picked up & taken to the various types of accomadation ….Thanks Team RB & especially to Sam for this last one 🌴☀️😎
Linda Taylor