Your Travel Stories

We love hearing from our clients about their holidays, here are some of our favourite tales…

Name:  Sarah Phelps

Destination:  Canada & Alaska

CA151 (Medium)brighter

Just a quick note to say a big thank you for all your organisation for our holiday. 

We had a great time, the heli-hiking was the highlight we think, something completely different and will never be likely to do again.  The cruise was great too – saw killer whales, humpback whales, brown bears, seals and bald eagles.  The scenery, especially in Glacier Bay was breathtaking.

Once again, many thanks for all your hard work.

Name:  Mr William Bragger

Age:  40

Destination:  Australia

Length:  21 nights

On our recent multi-centre trip to Australia, RB Collection provided an excellent, friendly service from beginning to end. We particularly valued the very personal service offered by the team. Not being seasoned long-haul travellers and rarely moving from place to place on holiday, we were a little apprehensive about our travel and accommodation plans. We needn’t have worried as Alan and Nathan in particular secured and booked the necessary flights, transfers and accommodation.

They also showed us the range of trips available at each venue and booked for us those we chose to go on. Having finalised our arrangements, Alan then gave us a invaluable master itinerary to refer to as we went along. This came in a very useful, smart travel wallet and provided full chronological details of all flights, transfers, accommodation and trips along with addresses, telephones  for use if necessary.

Everything went without a hitch and we had a great holiday. Thank you RB Collection.

Name:  Rob & Charlotte

Age:  27

Destination:  Ice Hotel, Sweden

Length:  4 nights

Add-ons:  Husky ride, reindeer safari & snowmobile adventure

charlotte_rob_icehoteljan15

Rob and I would both like to say a big thank you to you and your team for helping Rob plan our trip to the IceHotel at Christmas.  We had a fabulous time and one which we will remember for the rest of our lives.  A large part of that we owe to you.

Thank you as well for being on hand to answer emails at the weekend when we were delayed in Norway.  At the time we were a little worried about some of our connections but everything worked out well in the end and looking back now they pail into insignificance when compared with the magnitude of the beauty of the IceHotel and the adventures we had whilst we were there.  The excursions booked were the perfect accompaniment to the holiday especially after spending the night at -5 degrees in our own ice room and Rob being finally able to relax after several months of secretive planning.  We loved it all.  We would definitely recommend this destination and RB Collection to our friends and family who are planning a holiday in the future.

Switzerland 2015 316 (51)

Name:  Mr Hume

Destination:  Switzerland

Switzerland 2015 316 (50)

I cannot remember how many RB holidays we have had in different parts of the world but everyone has given us the same excellent service, attention to detail and strong support.

Check the location where you are staying to ascertain restaurants nearby. If you are not sure then go half board which we did for 3 out of 4. The only one without half board was in Zurich but there were loads of eateries nearby! We found the same last year in Verona. If you are going to Geissbach the Grand Hotel certainly live sup to its name and is in an amazing location. The problem there if you are not planning to dine there then you have a big problem!! In Zermatt the Romantic Julen was superb with the whole Julen family very attentive!

Zain Qazi profile picture
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Great cruise, boat, taxi, hotel, meal (and more!) arrangements in Athens and Corfu. Oliver has this amazing ability to know what we would enjoy, which is why I've already booked my next trip with RB! To the Carribbean we go in November!! 🥳 Thanks Oliver and the entire team at RB!
Zain Qazi
Hilary Carroll profile picture
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‘As usual, Sam at RB Collection arranged our recent Iceland/Scotland cruise with attention to every possible detail. He remembered what had worked for us previously and used that knowledge to enhance our experience. No question was too much trouble for either Sam or his colleague Clare. We would not consider anyone else for our holiday arrangements; RB Collection are truly superb!’
Hilary Carroll
Pandora Bahrami profile picture
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Wonderful way to book a wonderful holiday. Such a personalised & attentive approach to helping us find the perfect family holiday! Couldn’t recommend more!!!
Pandora Bahrami
Katie May Medley profile picture
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They found us the perfect hotel for our London stay. Exactly the right balance of perfect location, incredible breakfast and they really listened to what we wanted. I even had access to one of London best gyms included in the stay!
Katie May Medley
Janet Goodwin profile picture
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RB Collections are a wonderful family run firm who welcome you into the family from the first holiday you book with them. My special thanks go to Clare who always ensures my booking runs smoothly and takes the stress out of the process of decisions by ‘knowing’ and implementing my preferences using information she has ascertained from previous bookings. I don’t have to remember…..Clare does it for me.
Janet Goodwin
Mike Boyden profile picture
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Having just returned from a fantastic long weekend at Disneyland Paris, we had to leave a review for Sam and the team at RB Collection. They removed all the stress from organising the trip and ensured everything was in place for a truly memorable trip for all the family. We can’t thank them enough and we will certainly be back for future holidays. Our experience has been 10/10 👍🏻
Mike Boyden
Tom&Janet Marks profile picture
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Just returned home from a wonderful holiday in Madeira arranged by Sam from RB Collection. Every detail from flights, hotel, transfers, recommended restaurants and "must to do's" was excellent and all documents arrived by post in good time for checking before departing on our holiday. Due to the weather, our journey was delayed by two days. However after contacting RB on the emergency number in the holiday package, all was sorted by the team - an upgraded hotel room at the same hotel, flight, transfers, taking away all the stress from ourselves and allowing us to enjoy our extra two days. One cannot put a price on a phone call and text messages when something unfortunate happens and you feel vulnerable. On our return, the excellent service has continued by Sam and colleagues who are now dealing with the necessary correspondence with the airline company. My husband and I and children at home who were concerned when we were stranded, cannot thank the team at RB enough for their support and professionalism and we are looking forward to many more holidays using the company. Tom & Janet
Tom&Janet Marks
David Page profile picture
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We came to RB Collection with an idea of some of the places we wanted to visit in Rajasthan, India - and they made it all happen, expertly and efficiently. Oliver and Clare were a pleasure to deal with, sorting every aspect and adding their own ideas to really enhance this wonderful trip. They checked in while we were away to make sure everything was going well (which it was) and I knew they'd be on hand if we needed anything. Thank you!
David Page
Colin Scott profile picture
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The purpose of this review isn't to confirm that our holiday was a 5 star experience (which it was, by the way) but it's a review to say that RB Collection's involvement in planning, booking and safety netting our holiday experiences has been truly 5 stars. Are people bothered if my wife and I had a great holiday - I suspect no...... Are people interested in the company that was instrumental in creating 5 star holidays - I suspect yes ......and so it's RB Collection's skills and involvement that get this 5 star rating. As a family we have booked our own holidays almost exclusively by ourselves for 35 years - until a year ago when we used RB Collection's services for the first time to book a holiday to the Ice Hotel in Sweden. We chose to book through them because we had no experience or knowledge of the Ice Hotel and their exclusive Ice Hotel Website was great. Their involvement made all the difference - in particular their personal commitment to making things work and since the first contact, they have been getting to know our travel "needs, wants and likes" more by each contact. Our next holiday was a Silversea Cruise - one that we could easily have booked ourselves, but RB's influence allowed us to save a significant (4 figure!) sum. Reason alone to recommend! Our third and most recent booking with RB was a safari which could not have been a better holiday experience. The reasons for this are as follows: 1. Up until raising the possibility, I knew nothing about safaris i.e. where to go / at what time of year / for how long etc. Within 72 hours of a discussion of a suggestion by me for a Tanzania trip (based on a google AI search), I was infinitely far better informed and after weighing up possibilities, we opted for a Kenyan trip to Amboselli and the Masai Mara. What a brilliant decision! 2. Whilst the travel options were perfect for our particular needs, RB's involvement to seamlessly arrange the multiple transfers on our journey came to the fore. This was particularly evident on coming back from Zanzibar (beach unwind) to Nairobi International, which would have presented a significant challenge had we opted for self booking, due to the (multiple) security & immigration stages. (Yes, of course - we would have negotiated the stages - we're grown ups - we can look after ourselves, but oh my. the loss of wasted heartbeats would have been significant!) Turns out that what was arranged for us was faster than "fast track" and I certainly became aware of lots of people looking enviously towards us and our safari representative as we whizzed by! 3. Photography is an important aspect of our holidays. Good photographic subjects / scenes are our means of ensuring that we're seeing good stuff, which - IMHO - is a main focus of a holiday. Our safari guides had been well briefed about my photography wishes and from the get-go, they discussed what we were looking for from our holiday and so every day we had a mutually planned itinerary for the wildlife that never disappointed. Our guides had been particularly selected from the briefing given by RB pre-travel to the safari people. In a nutshell, RB have changed our attitude to holidays and their associated experiences. In our time with them, we have undertaken holidays that we have never done before and we are now definitely thinking differently about what to do in the future. Add to this, the reassurance and safety net that travel agency booking confers and I think that RB Collection definitely deserves a 5 star review. By the way - we live distant to their location - all of our dealings have been by telephone and email so don't think you need to be locals to use their services.
Colin Scott
Linda Taylor profile picture
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A big shout out for RB Collection ….they have done it again !!!! Made our World touring a pleasure AGAIN ….having done the cruising in various parts of the world …the Canada trip…..the India & Nepal trip…& just recently the Hongkong Australia New Zealand trip…it’s like being transported on a Dreamliner !every attention to detail from getting to the airport arriving at the destinations & being picked up & taken to the various types of accomadation ….Thanks Team RB & especially to Sam for this last one 🌴☀️😎
Linda Taylor