Coronavirus Travel Information10.10.20 | Nathan & Oliver
Updated 17th May 2021
These are unprecedented times we find ourselves in and we would like to thank all our clients for their understanding whilst we deal with affected bookings. It is not exactly how we expected to celebrate our 36th year in business, but you can relax knowing you are in professional hands and we will continue to take care of you and your requirements.
Office now open! (By appointment)
Our retail area is now open by appointment only (click here to book). You can still call us on 01543 258631, email or message us via our social media channels. Our opening hours are 0900-1700hrs, Monday to Friday (closed weekends and bank holidays).
Thanks to everyone who have sent us words of support, you can join in on our Facebook page here: facebook.com/rbcollectionuk.
We have provided the below information to help put your mind at rest that you are in good hands. The whole industry is working with a hugely reduced work force and so the normal speeds at which tasks can be actioned can be much slower than we would like. We are very grateful therefore for your patience in advance.
If you have any queries whatsoever do not hesitate to contact us via the usual methods.
We are open as usual for new bookings and so feel free to contact us via our normal channels. The positive vaccine news means more clients are now starting to plan holidays for later in the year. Many trips are now also on sale for 2022 and even some in 2023 too!
If you have booked a holiday with us, you can relax knowing that you are in safe hands and we will contact you to discuss the options.
Holidays abroad have now resumed.. A traffic light system will be used (read more here on our Travel Updates page).
Decisions regarding the cancellation of holidays due to government advice depends on the holiday booked. For example, cruise lines make decisions quite far in advance whereas some airlines up to 2 weeks before departure.
We will contact you should your holiday be affected and are currently working around 4 weeks ahead of departure and we thank you for your patience. The point at which we have an update can vary depending on cruise company, airline or tour operator.
We will contact you to discuss the options regarding payment of final balances on the date these are due if not before. If you wish to proceed on your holiday if permitted, balance payments need to be made by their due date.
As a member of ABTA, we are following their advice regarding protecting consumer rights, supporting the industry and our business so we can best serve you in the future. If you have a holiday booked with us we kindly ask you read their consumer advice page here. This is updated on a regular basis. You can also access the FCO travel advice page here.
Travel inspired things to do at home
Our team have started to delve into their travel knowledge and specialisms and we will bring you fun, interactive and inspiring travel themed activities to keep you busy at home, for all ages! Keep an eye on our Facebook page for the latest posts or our blog here.
Join our online events
We have started to arrange a number of online webinar and Q&A’s with destination and holiday company specialists, click here for more details.
Should you have any further queries do not hesitate to contact us and we will be happy to help.
Thanks again to everyone who has sent in kind words of support and appreciation, it really has helped us through these challenging times. We are glad to now have 2020 behind us and look towards later into 2021 with optimism and are confident we can once again send clients on special holidays and create unique memories for you.
Oliver & Nathan
Joint Managing Directors
Thank you for your kind words!
It has certainly been a challenging time, however we are very grateful to have an amazing team onboard to look after our clients. We would also like to thank our clients for their very kind words of support which have been coming in thick and fast, here is the latest email we received…
‘Nathan, Thanks again…I’ve thought from the very beginning of this, how businesses handle themselves during the situation will be their future, or not. Customers will be loyal to businesses, who are loyal & fair to them. We will reach the other side, though it may be different, & let’s hope better. Our family, have nothing but praise for all your efforts & that of your team. I know how hard it is to keep faith in business sometimes. Please do keep faith, you have great customer support.’
Mrs Jacques, April 2020.