A helping hand when you need it most…

26.02.20 | Rebecca

What the Internet cannot offer…
There is a continuous battle within the travel industry, travel agent Vs internet?  We won’t deny that the internet can be an excellent source for inspiration, a useful & handy tool to read through reviews and of course, an excellent place to check out our recently updated website ( However, what the internet cannot offer is the knowledge and invaluable support when you need it the most.

I am sure you are all aware, we are members of ABTA and all of the air inclusive holidays we offer also carry ATOL protection. We also offer the kind of protection that only an independent agency can, we are your advocate offering a helping hand in times of concern.


Looking after you like family…
RB Collection
 are family business and we see our clients as part of the RB family too. Part of our service is to offer advice. With so many media myths and fake news surrounding travel of late, this is a reminder that we’re here to filter the facts from the fiction and help you out. We focus on accurate information from the correct sources.

The moment you walk through our door, give us a call or drop us an email, we are ready to offer the attention to detail which larger companies can struggle to commit to. Do not be fooled, we may be a small team, but we are very well-connected within the industry and between us all, we have travelled extensively. Our wisdom and friendly attitude is here and ready to use at your disposal anytime.


Daily checks…
Our morning routine begins by checking the latest FCO and newswire bulletins before correlating upcoming departures. This effort is to pre-empt any form of obstacle in order to keep your holiday experience as stress free as possible. We keep an eye on flight changes, weather patterns and of course our clients special occasions to ensure the best experience is had when away!

The travel industry can at times be hit by unpleasant world events but we remain positive and always bounce back. The Coronavirus is one hundred percent high on our alerts and RB’s history has proven that we take these situations very seriously. We have set up an information page here on our blog with some useful links and information for those with concerns. 


Booking wonderful trips as usual…
Despite the current developments, we have continued to keep busy arranging trips for our clients all over the world. We have recently had a couple of ladies visit Singapore & Hong Kong who had a wonderful time (read their comments here). By the end of March we will have sent five couples to Vietnam and Cambodia and so far the feedback has been excellent (read our latest clients comments here).

In the past couple of weeks we have arranged some special bucket-list trips too, including weekends to the Ice Hotel in Sweden, to see the James Bond Premiere in Monaco and to see Andrea Bocelli perform in Rome.

I would like to highlight that we encourage our clients to pop into our luxury travel lounge on Boley Park, Lichfield, or to pick up the phone (+44(0)1543 258631) to discuss your future travel plans, or any concerns you may have and we will be happy to help.


Our advice? Rely on us.


Contact us